FAQs & Policies

We reply to your questions

Click to visit Castello Catharina Clarens

What's your cancellation policy?

If a confirmed reservation is cancelled, the following fees will apply to the value of the accommodation booked:

50% cancellation fee if cancelled less than 21 days proir to arrival

100% cancellation fee if cancelled less than 7 days prior to arrival

Are you a pet friendly establishment?

Unfortunately pets are not allowed. (Unless Guide dogs or arranged by Management)

Can I bring my small child / infant?

Yes we also provide cots or mattresses if required.

What time is breakfast served?

We serve breakfast between 7am and 9am if this is not convenient for you we will organize a breakfast pack or a contenental breakfast before you depart.

How do I make a reservation?

You can call our reception team on tel: +(27)58 303 0871 or Fax:+(27)58 303 0876.

Our email address is a s folows schulzinc@xsinet.co.za 

A Credit card number is required when making a reservation.

How old is the hotel?

The Loft Guestlodge is 13 years old..

What types of payment do you accept?

We accept cash and all major credit cards including Diners Club.

Did not find the answer?

Feel free to contact us and we will gladly assist.

058 303 0871